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Insurance Shopping
Process improvement
3
min read

How Agencies & D2C Insurers Can Capitalize on the Insurance Shopping Frenzy

After enduring a long stretch of consecutive rate hikes, loyalty has gone out the window. Insurance customers are eager to save money, even if it means switching insurers. It’s not all bad news though – recent market turbulence has created an exciting opportunity for opportunistic insurance agencies. 

insurance live phone service
Process improvement
2
min read

Insurance Customers Still Prefer Live Phone Service

Nobody answers the phone anymore, so you might assume that phone communication is dead. However, HubSpot reports that the phone remains a top channel for customer service, surpassing email and social media in terms of usage.

News
2
min read

Nonstandard Auto Insurer, Falcon Selects Liberate for 24/7 Bilingual Voice AI FNOL

Falcon Insurance Group has chosen Liberate Voice AI FNOL to modernize its First Notice of Loss (FNOL) process and deliver quality, bilingual, 24/7 claim response.

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